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Damages, Defects, and Issues
At TIFFANI & LU, we take great care in ensuring that your order reaches you in perfect condition. However, we understand that issues may occasionally arise. Therefore, we have established a clear policy to address any damages, defects, or discrepancies in your order.
14-Day Claim Window for Damaged Packages
We ask our valued customers to inspect their orders promptly upon delivery. If you discover any of the following issues within 14 days of receiving your package, please contact us immediately so that we can evaluate the problem and make it right:
- Defective items
- Damaged items
- Receipt of the wrong item
We handle refunds on a case-by-case basis to ensure your satisfaction. If your claim for a refund is approved, you will be automatically refunded through your original payment method. It's important to note that the time it takes for your bank or credit card company to process and post the refund may vary.
How to Initiate a Refund Claim
If you believe your order falls into one of the categories mentioned above, please follow these steps to initiate a refund claim:
1. Contact Us: Reach out to our customer support team immediately upon discovering the issue. You can contact us via email at [email@example.com] or by calling +39 347 640 6255. When reaching out, please provide your order number and a clear description of the issue, including any relevant photos if applicable.
2. Assessment and Resolution: Our dedicated team will review your claim and assess the situation. Depending on the circumstances, we will work towards an appropriate resolution, which may include:
- Issuing a refund to your original payment method.
- Replacing the defective or damaged item(s).
- Sending the correct item(s) if you received the wrong product.
Conditions for Refund Claims
To qualify for a refund under this policy, please ensure that you meet the following conditions:
- Your claim is made within 14 days of the delivery date
- The issue is not the result of misuse or mishandling of the product after delivery
- The issue is not related to "buyers remorse"
Should you have any questions or concerns about our refund policy or need assistance with a claim, please do not hesitate to contact our customer support team. We are dedicated to providing you with a seamless shopping experience at TIFFANI & LU